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Have a Problem? Q & A

Q1.

A1. 

Q2.Ref. Address for shipping  ?

A2.409shop : All send out item address from PAYPAL payment . Please contact me if change . 

Q3.What way  tracking  my shipping Detail ?

A3.409shop :Item shipped after ,message will send to you by E-mail and mark on data base, detail with shipped date and tracking number .
                  Please checking from  :https://www.409shop.com/shop_page.php?pagename=fees 

Q4.What time the product arrive my address?

A4. Post office will take 7~15 work days for arrived  , DHL and EMS will take 3~7 work days for arrived.
      Some of bulk order , shipping will change by DHL or EMS , Please contact for not change DHL/EMS , reason
      by country customs. 

Q5. We live in ITALY ,Why shipping time is too slow?

A5.Our record ,Radio order ,ITALY customs is very busy, Some of case , They received product was take 15-30days by airmail , 
     This is problem of ITALY customs, not post office . If want fast , please extra money for DHL speed post.

Q6.Why my two Orders have the same Tracking Number?

A6. We will Combine Orders that pruchase in same days with same shipping address (If package not over 2KG in weight)
       If buyer do not want us to combine orders, Please leave message or send us an e-mail to inform us.

 


 

Customer Service  E-mail :   cs@409shop.net  
HONGKONG Customer Service Office ( English) : 
Phone : +852-3147 0212     Contact : Miss Carol
    Fax : +852-3147 0217  
Call us by WhatsAppTel:+852 54457217
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Customer Service Office hour  : MON ~FRI  :9:00~18:00 / SAT : 9:00~13:00  
Closed : SUNDAY & HONG KONG Public Holiday

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    -Over 10,000 Radio products
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